Terms of Service – Meni Admin Panel

Last updated: January 22, 2026

These Terms of Service ("Terms") govern your use of the Meni Admin panel available at https://admin.meni.ge (the "Admin Panel" or "Service").

The Service is provided by Individual Entrepreneur Aleksandr Verbitskii (Identification Number 345820891) ("we", "us", "our", "meni.ge").

IMPORTANT: By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

Language and translations: These Terms of Service are drafted in English and the English version is the original and legally binding version. Any versions of these Terms that you may see in other languages are generated by machine translation and are provided solely for your convenience. In the event of any inconsistency or conflict between a translated version and the English version, the English version shall always prevail.

1. About the Service

1.1 Service provider

Individual Entrepreneur Aleksandr Verbitskii
Registered in the Republic of Georgia
Identification Number: 345820891

Registered address (Georgia):
6010, Georgia, city of Batumi, Grigol Eliava street, N 32e, floor 2, apartment N201a

Contact email: info@meni.ge

1.2 What is Meni Admin

Meni Admin is the administrative interface of the meni.ge platform that allows restaurant owners, managers, and staff to:

Manage restaurant locations and settings
Create and update digital menus in multiple languages
Upload and organize menu photos and content
Process customer orders received through the customer-facing application
Manage table reservations
Configure pricing and availability
View analytics and reports about restaurant performance
Communicate with customers
Receive and manage customer contact information for order fulfillment and delivery

1.3 Platform model

The meni.ge platform consists of two main parts:

Customer Application: Used by restaurant guests to view menus and place orders (available at https://meni.ge)
Admin Panel: Used by restaurant staff to manage operations (this Service)

Your responsibilities as a restaurant operator:

As a user of the Admin Panel, you (the restaurant owner, manager, or staff member) are solely responsible for:

Menu content, pricing and availability
Food preparation, quality and safety
Customer service at your venue
Accepting or rejecting orders
Payment processing with customers
Compliance with local health, safety and licensing regulations
Protecting customer data you receive through the platform

We provide the technology platform. You are responsible for your business operations and compliance with applicable laws.

1.4 No payment processing by meni.ge

We do not process payments between you and your customers. Payment arrangements are directly between you and your customers.

1.5 Service fees

The Service may be offered free of charge or subject to fees as specified during registration or in your account settings. If fees apply:

All fees are stated in the currency specified at the time of order
Fees are exclusive of applicable taxes (VAT, sales tax, etc.) unless otherwise stated
You are responsible for paying all applicable taxes
Fees are non-refundable unless otherwise stated or required by law
We may change our fees upon reasonable notice (at least 30 days)
If you exceed any usage limits or quotas, additional fees may apply
Non-payment may result in suspension or termination of your access to the Service

If the Service is currently free, we reserve the right to introduce fees in the future with reasonable notice.

2. Acceptance of Terms

2.1 Agreement to Terms

By accessing, registering for, or using the Admin Panel, you agree to be bound by:

These Terms of Service
Our Privacy Policy for Admin Panel users
Any additional terms presented to you in the Admin Panel

2.2 Changes to Terms

We may update these Terms from time to time. When we make material changes:

We will update the "Last updated" date at the top
We will notify you through the app, website, or by email where appropriate
Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms

If you do not agree to the updated Terms, you must stop using the Service.

2.2.1 Right to object to changes

When we notify you of changes to these Terms, you have 6 weeks from the date of notification to object to the changes.

If you object within this period:

The changes will not apply to your use of the Service
Either party (you or we) may terminate the Service relationship with reasonable notice
If we do not terminate, the previous Terms will continue to apply to you

If you do not object within 6 weeks, the changes will be deemed accepted and will apply to your continued use of the Service.

Important: When we notify you of changes, we will explicitly inform you of:

Your right to object within 6 weeks
The consequences of not objecting (deemed acceptance)
Your right and our right to terminate if you object

This objection right applies to existing users. If you are a new user, the current Terms apply from the moment you start using the Service.

2.3 Additional terms from Establishments

Some Establishments may have their own terms and conditions, house rules, or policies (for example, reservation cancellation policies, minimum order amounts, service charges). You are responsible for complying with any such Establishment-specific terms.

3. Eligibility and Account

3.1 Age and authority requirements

To use the Admin Panel, you must:

Be at least 18 years of age
Have authority to represent and bind your restaurant/business
Be legally authorized to operate a food service business in your jurisdiction
Provide accurate and complete registration information

If you are registering on behalf of a business entity:

You represent that you have the authority to bind that entity to these Terms
The business entity will be responsible for your use of the Service
You must provide accurate business information (business name, tax ID, contact details)

3.2 Account registration

To use the Admin Panel, you must create an account using:

Email address and password
Google OAuth (Sign in with Google)

When you register, you agree to:

Provide accurate, current and complete information about your restaurant/business
Maintain and update your information to keep it accurate
Keep your password secure and confidential
Notify us immediately of any unauthorized use of your account
Be responsible for all activity under your account
Not share your account credentials with unauthorized persons

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

3.3 Account security

You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account.

You may not transfer, sell, or assign your account to any third party without our express written consent. Any attempted transfer without consent is void.

If you believe your account has been compromised, contact us immediately at info@meni.ge.

4. Using the Service

4.1 License to use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Admin Panel for your restaurant business operations.

4.2 Permitted use

You may use the Admin Panel to:

Manage your restaurant's digital presence on meni.ge
Create and update menu items and pricing
Process customer orders and reservations
Upload photos and content related to your business
View analytics and business reports
Communicate with customers about their orders
Manage customer contact information for order fulfillment and delivery

4.3 Prohibited use

You may not:

Use the Service for any illegal purpose
Impersonate another person or entity
Upload malicious code, viruses, or harmful content
Attempt to gain unauthorized access to the system or other users' accounts
Interfere with the Service's operation or security
Scrape, copy, or download large amounts of data without permission
Use the Service to spam or harass customers
Violate any applicable laws or regulations
Upload content that infringes on intellectual property rights (see Section 4.8)
Post false, misleading, or fraudulent information about your menu, prices, or availability
Misuse customer contact information (see Section 5)
Share, sell, or transfer customer data to third parties
Use customer data for marketing without proper consent
Perform or disclose any benchmarking, performance testing, or availability testing of the Service without our prior written approval
Perform or disclose any security testing, vulnerability scanning, penetration testing, or network discovery of the Service without our prior written approval
Use the Service to perform cryptocurrency mining, blockchain validation, or similar computational activities
License, sell, transfer, assign, distribute, outsource, or make the Service available to any third party
Access or use the Service to build or support products or services competitive to meni.ge

4.4 Content standards

All content you upload (menu items, photos, descriptions) must:

Be accurate and truthful
Not violate any laws or regulations
Not infringe on third-party intellectual property rights (see Section 4.8)
Not contain offensive, harmful, or inappropriate material
Comply with food safety and labeling requirements
Include accurate allergen and dietary information
Reflect actual prices, availability, and offerings

4.5 Content moderation

4.5.1 Prohibited content

Users must not post, upload, or transmit content that:

Violates any applicable laws or regulations
Infringes third-party intellectual property rights, privacy rights, or other legal rights
Contains malicious code, viruses, or other harmful software
Is defamatory, harassing, threatening, or abusive
Contains hate speech, discriminatory content, or incites violence
Is sexually explicit or promotes illegal activities
Violates these Terms or our community standards

4.5.2 Reporting illegal or harmful content

We provide mechanisms for reporting content that may be illegal or violate these Terms:

Email: info@meni.ge
In-app reporting: Use the report function within the app (where available)

When submitting a report, please include:

Clear identification of the content in question (URL, screenshot, description)
Explanation of why the content is problematic
Your contact information (if you wish to receive follow-up)

4.5.3 Content review process

We review reported content using human moderators (not automated systems) to determine whether it violates our Terms or applicable laws.

We will acknowledge receipt of your report and investigate promptly. We may contact you for additional information if needed.

4.5.4 Moderation actions

If content is found to violate our Terms or applicable laws, we may take the following actions:

Warning – Issue a warning to the user who posted the content
Content removal – Delete or hide the violating content
Content restriction – Limit visibility or access to the content
Search demotion – Reduce visibility in search results or recommendations
Account restriction – Temporarily limit the user's ability to post, order, or use certain features
Account suspension – Temporarily suspend the user's account
Account termination – Permanently ban the user from the Service

4.5.5 Factors considered in moderation decisions

When deciding what action to take, we consider:

The severity of the violation
Whether the violation was intentional or inadvertent
The user's history of violations
The potential harm to other users or third parties
Legal requirements and our obligations under applicable law
The user's legitimate interests and freedom of expression

4.5.6 Notice of moderation actions

If we take action against your content or account, we will notify you (unless prohibited by law or where notification would undermine the purpose of the action) and provide:

A description of the action taken
The reason for the action
Information about how to appeal (if applicable)

4.5.7 Appeals

If you believe a moderation decision was made in error, you may appeal by contacting us at info@meni.ge within 30 days of the decision. We will review your appeal and respond within a reasonable timeframe.

4.6 Service subcontractors

We may use third-party service providers, subcontractors, or affiliates to help us provide, maintain, or improve the Service. These third parties may have access to your information as necessary to perform their functions, but they are obligated to maintain confidentiality and use your information only for the purposes we specify.

4.7 Your uploaded content

When you upload menu items, photos, descriptions, or other content to the Admin Panel, you grant us a worldwide, non-exclusive, royalty-free license to:

Store, process, and display your content
Distribute your content to customers through the customer-facing meni.ge platform
Create backups and derivative works for service operation
Use your content for improving the Service

You retain ownership of all content you upload.

You represent and warrant that:

You own or have the rights to any content you submit
Your content does not violate any third-party rights (copyright, privacy, etc.)
Your content does not contain illegal, offensive, or inappropriate material

We reserve the right to remove any content that violates these Terms or is otherwise objectionable.

4.8 Copyright infringement and intellectual property violations

4.8.1 Your responsibility for uploaded content

As a user of the Admin Panel, you may upload images, text, menu descriptions, and other content. You are solely responsible for ensuring that all content you upload:

Does not infringe any third-party copyrights, trademarks, or other intellectual property rights
Is either your original creation, properly licensed to you, or in the public domain
Complies with applicable intellectual property laws

Important: We do not review or verify the intellectual property status of content before it is uploaded. You assume all legal responsibility for the content you upload.

4.8.2 Platform liability disclaimer

We are a technology platform provider and do not:

Monitor or pre-screen uploaded content for copyright or intellectual property violations
Verify ownership or licensing rights to uploaded materials
Assume liability for copyright infringement by our users
Act as a publisher or editor of user-generated content

Under applicable law, we qualify as a hosting service provider with limited liability for user-uploaded content. We are not responsible for intellectual property infringements committed by users, provided we act expeditiously upon receiving proper notice.

4.8.3 Copyright infringement notice procedure

If you are a copyright owner (or authorized to act on behalf of one) and believe that content uploaded to our Service infringes your copyright, please notify us at info@meni.ge with the following information:

Identification of the copyrighted work claimed to have been infringed (or a representative list if multiple works)
Identification of the infringing material including:
- URL or location within the Service where the material is located
- Screenshot or detailed description of the material
- Restaurant/venue name and menu item (if applicable)
Your contact information:
- Full name
- Address
- Telephone number
- Email address
Statement of good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law
Statement of accuracy that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner
Physical or electronic signature of the copyright owner or authorized representative

4.8.4 Removal process and response time

Upon receiving a valid copyright infringement notice that meets the above requirements:

We will review the notice within 2-5 business days
If the notice is valid, we will remove or disable access to the allegedly infringing content promptly (typically within 24-48 hours of validation)
We will notify the user who uploaded the content of the removal and the reason
We may provide the user with the infringement notice (excluding personal details that are not legally required to be disclosed)

Note: We reserve the right to reject notices that are incomplete, abusive, or do not meet legal requirements for copyright infringement claims.

4.8.5 Counter-notification by users

If your content was removed due to a copyright infringement claim and you believe the removal was made in error or that you have the right to use the material, you may submit a counter-notification to info@meni.ge with:

Your contact information (name, address, telephone, email)
Identification of the removed material and its former location
A statement under penalty of perjury that you have a good faith belief that the material was removed due to mistake or misidentification
Your consent to the jurisdiction of the courts of the Republic of Georgia
Your physical or electronic signature

We will forward your counter-notification to the original complainant. If the complainant does not initiate legal proceedings within 10-14 business days, we may restore the content at our discretion.

4.8.6 Repeat infringement policy

We take intellectual property rights seriously. Users who repeatedly infringe copyrights or other intellectual property rights may face:

First offense: Warning and content removal
Second offense: Temporary account suspension (7-30 days) and content removal
Third offense: Permanent account termination

We reserve the right to immediately terminate accounts in cases of egregious or willful infringement without prior warnings.

4.8.7 Trademark and other intellectual property violations

This procedure also applies to:

Trademark infringement (unauthorized use of trademarks, logos, brand names)
Design rights violations
Trade dress infringement
Other intellectual property violations

Rights holders should follow the same notice procedure outlined above, adapted for the specific type of intellectual property at issue.

4.8.8 Good faith requirement

You must not submit false or bad faith copyright infringement notices. Knowingly submitting false claims may result in:

Legal liability for damages (including costs and attorney's fees)
Criminal penalties under applicable law
Permanent ban from submitting future notices to our Service

4.8.9 Use of licensed stock photos and content

If you use licensed stock photos, images from content providers, or other third-party materials:

Ensure you have valid licenses for commercial use on digital platforms
Maintain records of your licenses
Ensure licenses cover the specific use case (restaurant menus, digital displays, etc.)
Do not exceed the scope of your license (e.g., number of impressions, geographic restrictions)

We may request proof of licensing if a dispute arises.

5. Customer Data and Privacy Responsibilities

5.1 Customer contact information

When customers place orders (especially delivery orders) through the customer-facing application, we transmit customer contact information to you, including:

Customer phone number
Customer email address
Delivery address (street, building, apartment, entrance, floor)
Additional delivery instructions
Customer name or contact person name

Important: You are an independent data controller

When you receive customer contact information through the Admin Panel, you become an independent data controller under GDPR and other privacy laws. This means:

5.2 Your responsibilities for customer data

You must:

Protect customer data in accordance with applicable privacy laws (GDPR, local data protection regulations)
Use customer contact information only for legitimate purposes:
- Order fulfillment and delivery coordination
- Order-related communication (status updates, clarifications)
- Marketing and promotions only with customer consent or as permitted by applicable law
Implement appropriate security measures to protect customer data (secure storage, access controls, encryption where appropriate)
Not share customer contact information with third parties except delivery couriers working on your behalf
Honor customer requests to opt out of marketing communications
Comply with customer data rights requests (access, deletion, correction, objection)
Maintain records of customer consents for marketing communications
Delete customer data when no longer needed for the purposes collected

5.3 Platform's role

We (meni.ge platform) act only as a data processor for transmitting customer information to you. We do not control how you use customer contact information after you receive it.

We do not share customer contact information with:

Other restaurants or third parties
Marketing companies
Data brokers
Anyone except the specific restaurant that receives the order

5.4 Prohibited uses of customer data

You must not:

Sell, rent, or trade customer contact information
Use customer data for purposes unrelated to order fulfillment without explicit consent
Share customer data with third parties for their marketing purposes
Retain customer data longer than legally permitted or necessary
Use customer data in violation of privacy laws or our Terms

5.5 Liability for customer data misuse

You are solely liable for:

Your use and protection of customer data
Compliance with privacy laws regarding customer data
Any data breaches resulting from your security practices
Customer complaints about your use of their data
Regulatory fines or penalties for privacy violations

We are not liable for how you use, store, or protect customer data after we transmit it to you.

5.6 Customer marketing and consent

If you wish to use customer contact information for marketing purposes:

Obtain explicit consent from customers (e.g., checkbox during order, verbal consent documented)
Provide clear opt-out mechanisms (unsubscribe links, opt-out instructions)
Respect opt-outs immediately
Maintain consent records for at least 3 years
Comply with applicable marketing laws (GDPR, local anti-spam regulations)

See our Privacy Policy for more details about data processing responsibilities.

6. Orders and Reservations

6.1 Order process

When a customer places an order through the customer-facing application:

Customer selects items from your menu
Customer reviews and submits the order
Order is transmitted to your Admin Panel in real-time
You receive and review the order
You accept or reject the order
You fulfill the order and collect payment from the customer

Important: You have the right to accept or reject any order at your discretion.

6.2 Your responsibilities for order fulfillment

You are solely responsible for:

Reviewing orders promptly and accepting or rejecting them in a timely manner
Preparing orders accurately according to customer specifications
Food quality and safety – all food preparation, handling, and safety standards
Allergen management – accommodating dietary restrictions and allergen requests
Pricing accuracy – honoring the prices displayed to customers at the time of order
Availability – keeping menu availability up to date
Customer communication – responding to customer questions and concerns
Payment collection – processing payment from customers
Delivery coordination – if you offer delivery, using customer contact information appropriately

6.3 Order acceptance and rejection

You have the right to:

Accept or reject any order at your discretion
Refuse service for any lawful reason
Cancel orders if items are unavailable or in case of system errors
Set minimum order amounts or other requirements
Contact customers for clarifications before accepting orders

However, you should:

Process orders promptly to avoid customer dissatisfaction
Communicate clearly with customers about rejections or delays
Update menu availability to avoid unnecessary rejections

6.4 Pricing and menu accuracy

You are responsible for:

Setting accurate prices in your menu
Honoring displayed prices – prices shown to customers when they place orders must be honored
Updating prices promptly when making changes
Clearly indicating any service charges, tips, or additional fees
Currency accuracy – ensuring your local currency pricing is correct

We are not responsible for pricing errors in your menu. You must honor prices displayed to customers or refund/compensate customers appropriately.

6.5 Payment processing

Payment is made directly between you and your customers. We do not process payments or handle payment transactions.

You are responsible for:

Accepting payment from customers
Providing receipts and invoices as required by law
Complying with tax and accounting regulations
Handling payment disputes with customers

6.6 Table reservations

If you use the reservation features:

You are responsible for honoring confirmed reservations
You may set your own cancellation policies and no-show fees
You must communicate your reservation policies clearly to customers
You are responsible for managing table availability

6.7 Customer dietary information and allergens

When customers provide dietary preferences, restrictions, or allergen information:

You are solely responsible for ensuring food safety and accommodating dietary needs
You must take reasonable steps to prevent cross-contamination
You must accurately label allergens in your menu
If you cannot accommodate a customer's dietary needs, you must inform them before accepting the order
We are not liable for any allergic reactions, dietary issues, or health problems

Important: If you have serious concerns about accommodating a customer's dietary restrictions, contact the customer directly before accepting the order.

7. Intellectual Property

7.1 Our intellectual property

The Admin Panel and all its content, features, and functionality (including but not limited to software, text, graphics, logos, images, audio, video, and design) are owned by us or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

You may not:

Use our trademarks, logos, or branding without our written permission
Copy, modify, distribute, or create derivative works based on the Admin Panel
Remove or alter any copyright, trademark, or other proprietary notices
Reverse engineer, decompile, or disassemble the software

7.2 Your content

You retain ownership of all content you upload to the Admin Panel (menu items, photos, descriptions, business information).

By uploading content, you represent and warrant that you have all necessary rights and licenses to use and share that content, including any intellectual property rights.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without any obligation to you.

8. Third-Party Services and Links

The Admin Panel may contain links to third-party websites, services, or content (including payment processors, analytics tools, or other business services).

We are not responsible for:

The content, accuracy, or practices of third-party websites or services
Any transactions you conduct with third parties
Third parties' privacy practices or terms of service

Your use of third-party services is at your own risk and subject to their terms.

9. Confidentiality

9.1 Definition of Confidential Information

By virtue of these Terms and your use of the Service, the parties may disclose to each other information that is confidential ("Confidential Information"). Confidential Information includes:

Business information, trade secrets, and proprietary data
Technical information about the Service, including system architecture and security measures
Pricing, fees, and commercial terms
Your Content residing in the Service
Customer data and analytics
Any information clearly identified as confidential at the time of disclosure

9.2 Exclusions from Confidential Information

Confidential Information does not include information that:

Is or becomes publicly available through no fault of the receiving party
Was lawfully in the receiving party's possession before disclosure
Is lawfully disclosed to the receiving party by a third party without restriction
Is independently developed by the receiving party without use of the disclosing party's Confidential Information

9.3 Obligations

Each party agrees to:

Maintain the confidentiality of the other party's Confidential Information
Not disclose Confidential Information to any third party except as permitted in this section
Use Confidential Information only for purposes related to these Terms
Protect Confidential Information using reasonable security measures, no less protective than those used for its own confidential information

9.4 Permitted disclosures

Each party may disclose Confidential Information:

To employees, contractors, and agents who need to know such information and are bound by confidentiality obligations
As required by law, court order, or governmental authority, provided the disclosing party gives reasonable notice (where permitted) to allow the other party to seek protective measures
To professional advisors (lawyers, accountants) bound by professional confidentiality obligations

9.5 Duration

Confidentiality obligations under this section shall continue for:

Five (5) years from the date of disclosure for general Confidential Information
As long as Your Content resides in the Service for Your Content
Indefinitely for trade secrets, to the extent they remain trade secrets under applicable law

10. Service Monitoring and Analytics

10.1 Service monitoring

We continuously monitor the Service to:

Facilitate the operation of the Service
Detect and address threats to functionality, security, integrity, and availability
Detect and address illegal acts or violations of these Terms
Ensure compliance with our Acceptable Use Policy
Prevent fraud and abuse

Our monitoring tools may collect operational and usage data, but do not access Your Content except as necessary for the purposes described above.

10.2 Service analytics

We may:

Compile statistical and other information related to the performance, operation, and use of the Service
Use data from the Service in aggregated and anonymized form for:
- Security and operations management
- Creating statistical analyses
- Research and development purposes
- Improving the Service and developing new features
- Industry benchmarking and reporting

We retain all intellectual property rights in such analytics and derived insights.

10.3 Your analytics

We may provide you with analytics, reports, and insights about your restaurant's performance, orders, and customer interactions through the Admin Panel. Such analytics are provided for your informational purposes only.

11. Privacy and Data Protection

11.1 Privacy Policy

Your privacy is important to us. Our Privacy Policy (https://meni.ge/privacy) explains:

What personal data we collect
How we use, store, and protect your data
Your rights under GDPR and other privacy laws
How to exercise your privacy rights

By using the Service, you consent to the collection and processing of your personal data as described in the Privacy Policy.

11.2 Cookies and tracking

We use cookies and similar technologies as described in our Cookie Policy. The Admin Application uses only essential cookies for authentication and security, with no advertising or marketing cookies.

11.3 Data sharing with Establishments

When you place an order or interact with an Establishment, we share necessary information with that Establishment (your name, order details, dietary preferences, etc.). Establishments are independent data controllers responsible for their own compliance with privacy laws.

11.4 Data security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for:

Maintaining the security of your account credentials
Using secure internet connections when accessing the Service
Keeping your device and software up to date with security patches
Not sharing your account with others

We are not liable for security breaches resulting from your failure to protect your account or device, except where we are at fault.

11.5 Technical requirements

To use the Service, you need:

A compatible device (smartphone, tablet, or computer) with a modern web browser or our mobile app
An active internet connection
Enabled JavaScript and cookies (for web browser access)
Camera access (for QR code scanning and photo upload features)
Location services (for venue detection and location-based features)

It is your responsibility to ensure your device and software meet these requirements. We do not guarantee compatibility with all devices, operating systems, or browser versions.

Supported platforms and system requirements may change over time as technology evolves. We will make reasonable efforts to notify users of significant technical requirement changes.

12. Disclaimers and Limitations of Liability

12.1 Service availability and maintenance

12.1.1 Service updates and modifications

We continuously work to improve and update the Service to adapt to technological developments and user needs. We reserve the right to:

Modify, update, or discontinue features or functionality of the Service
Add new features or services
Change the appearance, design, or user interface of the Service
Perform maintenance, upgrades, or technical improvements

We will make reasonable efforts to notify you of material changes that significantly affect your use of the Service. However, we are not obligated to develop new features or maintain specific features indefinitely, except where necessary for the Service to function as described.

12.1.2 Service interruptions

The Service may be temporarily unavailable due to:

Scheduled maintenance and updates
Technical issues or server problems
Network or infrastructure failures
Security incidents requiring immediate action
Force majeure events (see Section 15.5)

We will endeavor to minimize service interruptions and provide advance notice when possible for scheduled maintenance. However, we do not guarantee uninterrupted availability of the Service.

12.1.3 No liability for service interruptions

We are not liable for any damages, losses, or inconvenience resulting from service interruptions, delays, or unavailability, whether planned or unplanned, except where such liability cannot be excluded by law.

12.2 Warranty disclaimer

12.2.1 Service provided "as is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

The Service will be uninterrupted, secure, or error-free
Defects will be corrected
The Service is free of viruses or other harmful components
Results obtained from using the Service will be accurate or reliable
Establishments will accept your orders or honor reservations

12.2.2 Statutory warranty rights

Nothing in these Terms excludes or limits your statutory warranty rights under applicable consumer protection laws, including rights under Georgian law, EU consumer protection directives, or other mandatory consumer protection legislation in your jurisdiction.

If you are a consumer, you may have the right to:

Require repair or replacement of defective services
Receive a price reduction or refund in certain circumstances
Cancel the contract in case of substantial non-performance

These statutory rights apply in addition to these Terms and cannot be waived or limited where prohibited by law.

12.3 No liability for Establishment actions

We are a technology platform provider. We are not responsible for:

Food quality, safety, preparation, or presentation
Customer service or conduct of Establishment staff
Pricing errors, availability, or menu accuracy
Establishments' compliance with health, safety, or licensing regulations
Establishments' business practices, policies, or decisions
Any illness, injury, or harm caused by food or service from Establishments
Disputes between you and Establishments

Your sole remedy for any issues with food, service, or payment is to contact the Establishment directly.

12.4 Limitation of liability

12.4.1 General liability limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE (AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US (IF ANY) IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) €100 (ONE HUNDRED EUROS).

12.4.2 Liability for negligence

Our liability for damages is limited as follows:

Intentional misconduct and gross negligence: We are fully liable for damages caused by intentional misconduct or gross negligence by us or our legal representatives and agents.
Breach of essential contractual obligations: For breach of essential contractual obligations (obligations whose fulfillment is necessary for the proper performance of the contract and on which you may reasonably rely), we are liable for damages caused by slight negligence, but only for foreseeable, typically occurring damages.
Slight negligence: We are not liable for damages caused by slight negligence, except where essential contractual obligations are breached (as described above).

12.4.3 Exceptions to liability limitations

The above liability limitations do not apply to:

Liability for damages arising from injury to life, body, or health
Liability under mandatory product liability laws
Liability that cannot be excluded or limited under applicable consumer protection laws
Claims based on fraudulent misrepresentation

12.4.4 Jurisdictional variations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES OR WARRANTIES. IN SUCH JURISDICTIONS, OUR LIABILITY AND WARRANTIES ARE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

If you are a consumer in the EU/EEA, UK, or other jurisdictions with mandatory consumer protection laws, nothing in these Terms affects your statutory rights that cannot be waived or limited by contract.

12.5 Indemnification

You agree to indemnify, defend, and hold harmless meni.ge and our affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another person or entity
Your orders, reservations, or interactions with Establishments
Any content you submit to the Service

13. Termination

13.1 Termination by you

You may stop using the Service at any time. You may delete your account through the app settings or by contacting us at info@meni.ge.

13.2 Suspension of Service

We may fully or partially suspend your access to the Service if:

We believe there is a significant threat to the functionality, security, integrity, or availability of the Service
You or your users are accessing or using the Service to commit an illegal act
You fail to pay any fees due for more than 10 days after the payment due date
You violate these Terms, including the Acceptable Use Policy
There are intellectual property infringement claims against you
You provided false account or payment information
Required by law or legal authority

When reasonably practicable and lawfully permitted, we will provide you with advance notice of any suspension. We will use reasonable efforts to limit suspension only to the portion of the Service related to the issue causing suspension.

During any suspension period, we will make Your Content (as it existed on the suspension date) available to you upon request. Any suspension does not excuse you from your payment obligations.

We will use reasonable efforts to restore the Service promptly after we determine that the issue causing the suspension has been resolved.

13.3 Termination by us

We may terminate your access to the Service:

With notice: We may terminate for any reason with at least 30 days' written notice
Without notice: We may terminate immediately if:
- You materially breach these Terms and fail to cure the breach within 15 days of written notice
- You violate the Acceptable Use Policy
- We suspect fraudulent, abusive, or illegal activity
- Required by law or legal authority
- You are in persistent non-payment

13.4 Effect of termination

Upon termination:

Your right to use the Service immediately ceases
We may delete your account and data (subject to our data retention obligations)
Sections of these Terms that by their nature should survive (including disclaimers, limitations of liability, indemnification, governing law) will continue to apply

We are not liable for any termination of your access to the Service.

13.5 Inactive account deletion

We reserve the right to delete user accounts that have been inactive for an extended period (typically 6 months or more of no login activity). Before deleting an inactive account, we will make reasonable efforts to notify you via the email address associated with your account.

If your account is deleted due to inactivity:

Your personal data will be handled in accordance with our Privacy Policy and data retention obligations
Order history and other data may be permanently deleted
You may create a new account at any time, but previous data will not be recoverable

14. Dispute Resolution and Governing Law

14.1 Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of Georgia, without regard to its conflict of law principles.

14.2 Jurisdiction

Subject to Section 14.3 (Mandatory arbitration), any disputes arising out of or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the Republic of Georgia.

If you are a consumer resident in the EU/EEA, UK, or other jurisdiction with mandatory consumer protection laws, you may also have the right to bring proceedings in the courts of your country of residence.

14.3 Dispute resolution (mandatory for certain users)

For users in the United States:

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except where prohibited by law.

Arbitration shall be conducted in English
The arbitrator's decision is final and binding
You waive your right to participate in a class action, class arbitration, or other representative action
This arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies

Exceptions: You may bring claims in small claims court if they qualify, and either party may seek injunctive or equitable relief in court to prevent actual or threatened infringement or misappropriation of intellectual property rights.

For users in other jurisdictions:

If mandatory arbitration or alternative dispute resolution is required or available in your jurisdiction, those rules apply. Otherwise, disputes are subject to the courts of the Republic of Georgia as described above.

14.4 Informal resolution

Before initiating formal dispute resolution, please contact us at info@meni.ge to attempt to resolve the issue informally. Many disputes can be resolved quickly and amicably through direct communication.

15. General Provisions

15.1 Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and meni.ge regarding the Service and supersede all prior agreements or understandings.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

15.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights under them without our written consent. We may assign or transfer these Terms without restriction.

15.5 Force majeure

We are not liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including acts of God, war, terrorism, pandemics, natural disasters, government actions, labor disputes, or failures of third-party services.

15.6 Notices

We may provide notices to you:

By email to the address associated with your account
By posting on the Service or website
By in-app notifications

You may contact us at info@meni.ge for any notices to us.

15.7 No agency

These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and meni.ge.

15.8 Survival

Provisions that by their nature should survive termination of these Terms (including disclaimers, limitations of liability, indemnification, confidentiality, intellectual property, governing law, and dispute resolution) will survive.

15.9 Statute of limitations

Except for actions for non-payment or breach of intellectual property rights, no action arising out of or relating to these Terms may be brought by either party more than two (2) years after the cause of action has accrued.

15.10 Export controls and sanctions

Export control and economic sanctions laws and regulations of applicable jurisdictions ("Export Laws") may apply to the Service. You agree to comply with all applicable Export Laws. You represent and warrant that:

You are not located in, or a resident of, any country subject to comprehensive sanctions (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions)
You are not on any restricted party list maintained by relevant authorities
You will not use the Service in violation of any Export Laws
You will not export, re-export, or transfer any data or content from the Service in violation of Export Laws

We reserve the right to suspend or terminate your access if we reasonably believe you are in violation of Export Laws.

15.11 Marketing and publicity

We may refer to you as a customer of meni.ge in:

Sales presentations and marketing materials
Case studies and success stories (with your prior approval for detailed content)
Customer lists and references
Press releases (with your prior approval)

If you do not wish to be referenced as a customer, please notify us in writing at info@meni.ge.

15.12 Audit rights

Upon reasonable written notice (at least 30 days in advance) and no more than once every twelve (12) months, we may audit your use of the Service to ensure compliance with these Terms. Any such audit shall:

Not unreasonably interfere with your normal business operations
Be conducted during regular business hours
Be subject to our confidentiality obligations

You agree to cooperate with the audit and provide reasonable assistance and access to information reasonably requested. If the audit identifies non-compliance, you agree to remedy such non-compliance within 30 days of written notification.

16. Definitions

In these Terms, unless the context requires otherwise:

"Admin Panel" or "Service" means the meni.ge administrative interface available at https://admin.meni.ge and any related applications, APIs, and services.
"Confidential Information" means information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information.
"Content" or "Your Content" means all data, text, images, photos, menu items, descriptions, and other materials you upload, submit, or transmit through the Service.
"Customer" or "End User" means any person who uses the customer-facing meni.ge application to view menus, place orders, or make reservations at your establishment.
"Customer Data" means personal information about customers that you receive through the Service, including contact details, order history, and preferences.
"Establishment" means a restaurant, café, bar, or other food service business that uses the Admin Panel.
"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, and other intellectual property rights.
"Personal Information" or "Personal Data" has the meaning given under applicable data protection laws, including GDPR.
"Third-Party Content" means any content, data, or services provided by third parties that may be accessed through or integrated with the Service.
"Third-Party Services" means websites, platforms, applications, or services operated by third parties that may be linked to or integrated with the Service.
"Users" means your employees, contractors, agents, and other individuals you authorize to access and use the Admin Panel on your behalf.
"We," "us," "our," or "meni.ge" means Individual Entrepreneur Aleksandr Verbitskii (Identification Number 345820891).
"You" or "your" means the legal entity or individual who accepts these Terms and uses the Service.

17. Contact Us

If you have questions, concerns, or complaints about these Terms or the Service, please contact us:

Individual Entrepreneur Aleksandr Verbitskii
Registered in the Republic of Georgia
Email: info@meni.ge

Postal address:
6010, საქართველო, ქალაქი ბათუმი, გრიგოლ ელიავას ქუჩა, N 32ე, სართული 2, ბინა N201ა

By using the meni.ge Admin Panel, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.