Comparison · website chat
With Masamenu.tr, your team replies from work chat without per-operator or per-conversation fees. Compare this workflow with Tidio; AI, telephony and external channels have separate terms.
Human team chat is free. AI costs extra; calls need your telephony setup and its tariff.
Tidio page snapshots: 1 and 12 September 2026. These are not the vendor’s current offer; check the linked terms before buying. www.tidio.com
A guest opens a product page and wants to check the delivery time. Here is what happens on each side — first through the guest's eyes, then through the owner's.
What the visitor sees and what answers them.
Vendor · Tidio
Us · Masamenu.tr
Who answers, what it costs, and what happens when volume grows.
Vendor · Tidio
Us · Masamenu.tr
Decide who sees new enquiries and who responds. In Masamenu.tr, guest conversations are in Work chat → Guests.
Staff with guest-chat access open the conversation in the admin or app. For a site new to Masamenu.tr, this becomes a new team workspace.
A system card is created on the transition "this thread needs attention again", with repeat protection: the author of the event does not get the card, and self-assignment does not create one. Otherwise the team chat would become a stream of duplicates.
Guest conversations and the leads list are available to the team in one admin. This does not mean every message automatically becomes a separate lead.
The widget works both on your site and on the Masamenu.tr storefront — no second setup and no second subscription.
The widget appears after chat is configured and enabled. This does not check whether staff are online: send a test question and arrange a response.
The tag, Google Tag Manager, single-page apps and Content-Security-Policy are the four places where chat usually breaks.
| What we compare | Tidio | Masamenu.tr |
|---|---|---|
| What goes on the site | On the captured pages installation is described as connecting the chat to the site plus integrations — deepest with Shopify, where the guest's order history appears inside the conversation card. source · 2026-09-01 | One site/v1.js tag for all twelve widgets, with the chat enabled by a toggle. A standalone chat-widget/v1.js tag also works — but then the shared action links and QR codes are not read by it: each bundle has its own size budget. |
| Installing through Google Tag Manager | The pages captured on 1 and 12 September 2026 do not describe GTM installation separately — worth checking in their help centre. (not stated on the pages we captured) | It works. But the server-side install check will not see such a tag: it reads markup rather than executing the page — which is why we never raise a "your tag is gone" alert for GTM sites. |
| A single-page app (React, Vue, Next) | Behaviour during navigation without a reload is not described on the captured pages. (not stated on the pages we captured) | The chat window survives transitions: it mounts once into its container. A change of |
| A site with Content-Security-Policy | The captured pages carry no CSP requirements and no host list. (not stated on the pages we captured) | The loader copies its nonce onto the chat tag, so under a nonce-only policy the chat does load. But the window styles live in a Shadow DOM and need style-src 'unsafe-inline', and the language pack is a separate request to our CDN: blocked by the policy, the window opens in English and keeps working. |
An empty cell on the left describes our snapshot of the vendor's marketing pages, not its capabilities: the Tidio help centre returned 403 on both attempts, so we could not check it there.
The Tidio snapshot meters human conversations, AI and Flows visitors separately. Masamenu.tr human team chat is free; AI and telephony cost extra.
| What we compare | Tidio | Masamenu.tr |
|---|---|---|
| A conversation with a human reply | The main unit, a "billable conversation": Starter $24.17 a month billed annually for 100 conversations, Growth from $49.17 for 250 and up, Plus from $300 plus usage. source · 2026-09-01 | Not metered: we have no conversation limit. |
| A conversation with AI | Lyro is billed separately — from $32.50 a month for 50 AI conversations; the Premium plan states a "50% AI resolution" guarantee. source · 2026-09-12 | AI is charged separately under account terms; free chat does not include model costs. We do not guarantee an automatic resolution rate. |
| An operator seat | Up to ten seats are included on Starter and Growth, while the price itself is tied to conversations rather than seats. source · 2026-09-01 | Not charged: operator seats do not exist here as a concept. Anyone with access to the work chat can answer. |
| Visitors of scripted bots | Flows is metered by visitors — from $24.17 a month for 2,000. source · 2026-09-01 | Not charged, because we have no visual builder for scripted bots at all. That is a missing feature, not a benefit. |
| Trial period | A 7-day trial is stated as of 12 September 2026. source · 2026-09-12 | Basic human team chat is free; this is not a free AI or telephony trial. |
Compare these needs using the dated snapshot and check current vendor terms. One free widget does not replace testing the workflow.
On the Premium plan the vendor states a "50% AI resolution" guarantee as of 12 September 2026. Our AI assistant answers from your knowledge base and hands over to a human, but we guarantee no share of automatic resolutions — neither in a contract nor on a page.
source · 2026-09-12The Tidio snapshot lists macOS/Windows apps, routing, macros and pre-send text preview. Masamenu.tr has browser admin, a mobile app, assignment rules and macros; this page does not promise a separate desktop client or unsent-text preview.
source · 2026-09-01Deep Shopify integration and the guest's order history right in the conversation card are the vendor's stated focus (captured 2026-09-01). Our chat knows your guest through our own orders and appointments, not through someone else's store.
source · 2026-09-01The vendor states handling of Instagram comments, not only direct messages (captured 2026-09-01).
source · 2026-09-01If support already uses another inbox, assess moving channels, contacts and rules. You can use Masamenu.tr separately for a website, but the team needs to learn a new workspace.
Every claim above was captured from these pages on the date shown. The vendor may have changed since — the links go to the original, check for yourself.
We do not quote third-party reviews, logos or screenshots, and we never present a vendor's numbers as our own. Found a discrepancy with the vendor's page? Tell us and this page gets corrected.
Human team chat is free. AI costs extra; calls need your telephony setup and its tariff.Free does not mean staff or AI are already configured and ready to respond.
Whoever is on shift. The conversation opens as a work-chat channel, and an administrator, a manager or the owner can answer — including from the mobile app. That is precisely why operator seats do not exist here.
There are three modes: off, staff draft and automatic reply until human handoff. AI costs extra and uses permitted knowledge and connected tools; check settings, replies and operator availability.
Telegram connects through your bot. WhatsApp and email depend on cloud, integration method and provider permissions; email and the official WhatsApp Cloud API are unavailable on .ru. Telegram was not listed in Tidio’s 1 September 2026 channel snapshot; check the vendor’s current list.
Chat loads its window, language pack and message connection. The call engine loads on click. Measure your website and check mobile layout: asynchronous loading does not mean zero impact.
Conversations and contacts are stored in your Masamenu.tr account, in the cloud that account belongs to: cenaly.com on AWS, cenaly.ru in Yandex Cloud in Russia.
More detail — per-platform installation, settings and troubleshooting — in the docs. Installation guide →
The widget page explains how it works on our side, the docs cover installation and setup, the hub lists the other eleven.
Create an account, configure the greeting and add the website tag. Send a test message and reply from Work chat → Guests.
Configure the widgetHuman team chat is free. AI costs extra; calls need your telephony setup and its tariff.