Free callback request form
Take callback requests on your website
Visitors leave a phone number and your team receives the request in the dashboard. Start with manual callbacks; connect automatic calling when you have your own phone system.
The form is free. Auto-calling needs your Asterisk system and outbound calls. On .ru, requests appear in the dashboard without an email.
- Start without telephony
- Visitors can request a convenient time
- Configure retries and night queuing with your phone system
- dialing attempts, with a retry interval you set from 1 to 120 minutes
- Up to 5
- The form; telephony charges are separate
- Free
- Requests for your team to handle
- Dashboard
- Night queue and preferred callback time
- Optional
How it works for the visitor
- 1
A visitor leaves their number
They open the button in the corner of your site and enter a phone number. Enable the preferred-time option so they can tell you when they’re available.
- 2
Your phone system calls your team first
Automatic calls from an external website require your Asterisk phone system connected to Masamenu.tr through the bridge, with outbound calling enabled. Your telephony charges apply.
- 3
No answer? It tries again
Set up to 5 attempts in total, with your choice of interval. The form shows the visitor when to expect the next attempt, such as “We’ll try again at 14:20.”
- 4
Keep unanswered requests on your radar
Without telephony, the request is stored in your dashboard callback list. On cenaly.ru, receiving a request does not send an email.
Set up in three steps
Create an account and add your site
Signup opens setup for the selected product. Have your domain and permission to insert code ready.
Configure and install
Follow your platform instructions. Blocking trackers before consent requires the early CMP script, not just the shared async tag.
Test your published site
Enable the widget and try the visitor action on the published page. Settings may appear after the cache refreshes.
The tag
<script src="https://cdn.masamenu.tr/site/v1.js" data-domain="your-site.com" async></script>Shared widget tag. See the separate CMP instructions for blocking trackers before consent.
Make callbacks work around your business
Get your team on the line first
Choose agent-first mode: your phone system dials the employee’s extension, then calls the visitor after the employee answers. Prefer the reverse? Select visitor-first mode. With no extension set, the visitor is called first. Automatic calls from an external website require your Asterisk phone system connected to Masamenu.tr through the bridge, with outbound calling enabled. Your telephony charges apply.
Retry without redialing by hand
Configure up to 5 attempts at intervals of 1–120 minutes with a working outbound channel. If calling fails, the request remains for your team to handle. Without telephony, the request is stored in your dashboard callback list. On cenaly.ru, receiving a request does not send an email.
Take requests overnight, call in the morning
With the night queue enabled, out-of-hours requests wait for the configured calling time. Set business hours, time zone and start time; retries do not guarantee a successful conversation.
Show the button where it makes sense
Choose pages with include/exclude patterns: up to 20 per list, with exclusions taking priority. Set a delay of up to 10 minutes, target desktop or mobile, and use up to 14 custom schedule windows or the hours in your location profile.
Start collecting requests without a phone system
Without telephony, the request is stored in your dashboard callback list. On cenaly.ru, receiving a request does not send an email. Automatic calls from an external website require your Asterisk phone system connected to Masamenu.tr through the bridge, with outbound calling enabled. Your telephony charges apply.
Make the button feel at home on your site
Choose a colour, corner and caption. Built-in labels are available in Russian, English, Georgian and Turkish; other languages fall back to English. Set custom captions separately and test your page on a phone.
Where it pays off
Offer a call on your service pages
Show the button on repair, treatment or consultation pages and leave it off your blog. Use include/exclude page patterns; exclusions take priority.
Use the business hours you already set
Use the hours in your location profile instead of maintaining a separate widget schedule. The display schedule will follow those hours.
Accept requests after closing
Visitors can leave a number outside business hours. The form tells them to expect a morning call, and the queue starts dialing at your chosen time in the location’s time zone.
Call the on-duty employee first
Enter their extension and choose agent-first mode. Your phone system calls the visitor only after the employee answers.
Launch a callback form without telephony
Without telephony, the request is stored in your dashboard callback list. On cenaly.ru, receiving a request does not send an email.
Keep contact options under one button
Add Callback to the multi-button menu alongside chat and browser calling. Use one button in the corner of your site instead of three.
How it looks on your site
Example interface. Customise colours, position and labels, then check your page on desktop and mobile.
On desktop
On mobile
On your side: Example form before submission. The server checks a hidden field and fill time to reduce automated spam; this does not guarantee spam-free requests.
On desktop
On mobile
On your side: Example of a call started through a working phone system. Automatic calls from an external website require your Asterisk phone system connected to Masamenu.tr through the bridge, with outbound calling enabled. Your telephony charges apply.
On desktop
On mobile
On your side: With the night queue enabled, out-of-hours requests wait for the configured calling time. Set business hours, time zone and start time; retries do not guarantee a successful conversation.
Where it goes
Exact menu names and plan requirements, taken from each platform’s own help center.
Sites built with our website builder ship with the widgets already wired — nothing to paste.
Step-by-step guides per platform — in the help center →Build your callback button
Pick the look and what the form asks — the button appears in the corner of this page exactly as your visitors will see it. It is the real widget, not a picture.
Step 3. Code for your site
<script src="https://cdn.masamenu.tr/site/v1.js" data-domain="your-site.com" async></script>The code starts working after signup: the callback widget reads the button look and the form settings from your account, not from the tag. Change the look — you never touch the site again.
Install the tag on your external site. The Masamenu.tr storefront has a separate toggle and accepts requests only, without automatic calling. On cenaly.ru, requests reach the dashboard without an email.
Sign up with this buttonSettings travel to setup. After signup, confirm them, add your website and test receiving a request.
Pricing
Free
With telephony — live dial; without — a request
- The basic form is free; handle requests manually if needed
- Your phone system, outbound lines and calls follow your telephony terms
- Retries and night queuing require a configured channel and schedule
- Without telephony, the request is stored in your dashboard callback list. On cenaly.ru, receiving a request does not send an email.
What is included and what costs extra
Basic versions of eight widgets are free. Table booking, popups, help and legal pages on external sites are extensions. Connected services can cost extra.
With and without
| Without the widget | With the widget | |
|---|---|---|
| Handling requests | ✕ With manual handling, your team dials each number and manages retries | ✓ With a connected phone system, dialing and retries are automatic; visitors see the next attempt time |
| After-hours requests | ✕ With manual handling, your team needs to arrange the morning call | ✓ With the night queue enabled, out-of-hours requests wait for the configured calling time. Set business hours, time zone and start time; retries do not guarantee a successful conversation. |
| Dialing order | ✕ With manual calls, you arrange the connection order yourself | ✓ Choose agent-first mode with an employee extension, or visitor-first mode |
| Cost | ✕ Calls through your phone system use your provider’s rates | ✓ The same provider rates apply; the widget is free, with $0 per minute charged by us |
| Website display | ✕ Without the widget, you need another way to set up the button and its display rules | ✓ Set pages, devices, display delay and schedule in the widget settings |
Honest about the limits
- Automatic calls from an external website require your Asterisk phone system connected to Masamenu.tr through the bridge, with outbound calling enabled. Your telephony charges apply. Without telephony, the request is stored in your dashboard callback list. On cenaly.ru, receiving a request does not send an email.
- With the night queue enabled, out-of-hours requests wait for the configured calling time. Set business hours, time zone and start time; retries do not guarantee a successful conversation.
- The installation checker reads the page as a server and cannot detect a tag added through Google Tag Manager. The widget itself still works.
- The schedule uses the location’s time zone. If none is set, it uses the visitor’s local time, and the settings panel displays a warning.
- Agent-first mode requires an employee extension. If the field is empty, the phone system calls the visitor first.
- Server-side spam protection rejects repeated requests from the same number or address submitted without a pause.
- The Masamenu.tr storefront has a separate callback toggle and only accepts requests, without automatic calling.
Who it's for
- Services best discussed over a call: repairs, legal advice, healthcare and auto services
- Venues with staff who answer questions about banquets and events
- Websites without telephony that need a free callback request form
Give visitors an easy way to ask for a call
Visitors leave a phone number and your team receives the request in the dashboard. Start with manual callbacks; connect automatic calling when you have your own phone system. Without telephony, the request is stored in your dashboard callback list. On cenaly.ru, receiving a request does not send an email.
Offer a callback where visitors may want answers before deciding: treatment pages, repair services, consultations or events. They can leave a number and, if you enable the preferred-time option, tell you when they’re available. You choose which pages and devices display the button.
The widget is free, with no limits on requests, websites or employees. Calls go through your own phone system at your provider’s rates — Masamenu.tr charges nothing per minute. Set the dialing order, retries and morning queue to suit your team. Add one tag to get started, then make changes in “My Site” without editing your website’s code.
Visitors leave a number and wait for an ordinary phone call; no browser microphone permission is needed. Receiving a request does not mean a conversation has happened: your team handles manual replies and keeps the phone system ready.
Questions and answers
Can I use the widget without a phone system?
Without telephony, the request is stored in your dashboard callback list. On cenaly.ru, receiving a request does not send an email. Automatic calls from an external website require your Asterisk phone system connected to Masamenu.tr through the bridge, with outbound calling enabled. Your telephony charges apply.
What’s free, and what do I pay for?
The basic form is free; handle requests manually if needed Your phone system, outbound lines and calls follow your telephony terms
What happens if the call goes unanswered?
Configure up to 5 attempts at intervals of 1–120 minutes with a working outbound channel. If calling fails, the request remains for your team to handle. Without telephony, the request is stored in your dashboard callback list. On cenaly.ru, receiving a request does not send an email.
How do business hours and overnight requests work?
With the night queue enabled, out-of-hours requests wait for the configured calling time. Set business hours, time zone and start time; retries do not guarantee a successful conversation.
How do I add it to my website?
After signup, add your website, configure the form, install the tag using your platform instructions and enable the widget. Send a test request from the published page and find it in the dashboard. Setup time depends on site access; changes may appear after a cache refresh.
Will the widget slow my site down?
The widget loads the form and phone-number validation; conversation happens by ordinary phone call, without browser audio streaming. The loader and form still use network and device resources. Test speed and button placement on your own site.
Can visitors specify a preferred call time?
Yes. Enable the preferred-time option so visitors can tell you when it’s convenient to receive a call.
Where do requests and unanswered-call alerts go?
Without telephony, the request is stored in your dashboard callback list. On cenaly.ru, receiving a request does not send an email. Automatic calls from an external website require your Asterisk phone system connected to Masamenu.tr through the bridge, with outbound calling enabled. Your telephony charges apply.
Does it work on the Masamenu.tr storefront?
The Masamenu.tr storefront has a separate callback toggle and only accepts requests, without automatic calling.
What do I need to install it?
An account, your website domain and permission to insert code. Prepare the selected widget’s data and test your published page. Follow the separate cookie banner instructions for early tracker blocking.
Will it work on my page?
Style isolation reduces conflicts but does not replace testing. Check buttons, forms, mobile layout and other scripts on your site.
What about languages and data?
Set your own texts separately; built-in labels fall back to English where translations are missing. Core data is stored in the brand’s cloud. Connected AI, telephony and other services have separate processing terms.
More — installation per platform, settings and troubleshooting — in the help center. Installation guide →
Works together with
All 12 widgets →Browser call
A “Call us” button — a conversation from your site through your own PBX, with no number or app for the visitor
Free
Messenger button
One floating button: WhatsApp, Telegram, call, chat — up to 12 channels
Free
Live chat
Live chat with visitors — answered by your staff from the team chat
Free
Give visitors a reason to leave their number
Signup opens callback setup. Add your website, test the form and agree who will handle the first request.
Connect callbackThe form is free. Auto-calling needs your Asterisk system and outbound calls. On .ru, requests appear in the dashboard without an email.