Own delivery (couriers)

If your venue delivers with its own staff, Meni gives couriers a dedicated screen: an order queue, a map with the route, and one-tap status changes. The owner sees which courier carries which order and when it was delivered.

Open: Admin panel → Courier. Available to the owner, managers and employees with the Courier role.

Setup#

1. Enable delivery in the location settings (delivery zones and fees — see Orders). Zones are drawn in one and the same editor, opened either from the Courier screen ("Delivery dispatch & zones" block) or right from the delivery conditions — the "Set up zones" button next to the radius and the pricing, in Websites and in the online-order hub; mind the main consequence — an address outside every zone cannot be ordered to. The one exception: if the address is served by one of the shipping methods of the Commerce section (flat rate, local radius from the warehouse, a delivery service), the guest orders with that method at its price — zones and the radius bound your own delivery, not every method. With no zones at all, the existing pricing applies.
2. Create couriers on the Staff page with the "Courier" role — each gets their own login; a courier sees only the delivery screen.
3. The courier opens admin.masamenu.tr on their phone — the screen is mobile-friendly.

The courier screen#

Two tabs — Orders and Map.

Orders are grouped by stage:

The Map tab shows delivery points and the route to the customer; the courier's own location is shown too. If an address has no coordinates, navigation falls back to the address text.

A route across every order a courier took. Above the map, in the route panel, there is a “🛵 Courier route…” list: pick a courier and every order they have taken lines up into one trip, calculated from where that courier is right now. With two or more stops the visiting order is optimised automatically. You no longer have to tick orders one by one with “Include in route”, yet you can still add another order to the built route with that same checkbox. A dispatcher can pick any courier out on delivery; a courier only sees themselves.

Delivery order statuses#

New → Preparing → Ready for pickup → Out for delivery → Delivered

• Ready for pickup — the kitchen finished (bump on the KDS);
• Out for delivery — the courier tapped "Take order" (the order is assigned to them);
• Delivered — the courier confirmed the handover; the time is recorded;
• "Return" — releases the order if it was taken by mistake.

The guest sees their order status in real time on the order page.

Payment on delivery#

The order card shows the payment method:

• Cash on delivery — a "Collect from customer" note with the amount;
• Card on delivery — take payment with a terminal;
• Paid online — nothing to collect.

What you need to get started#

• The "Courier" section — it is on by default but can be switched off in the App Store.
• Delivery zones and fees — polygons or radii on the map with a price, a minimum order and free delivery above an amount.
• Couriers as employees with the "Courier" role: the section is available to the owner, managers and couriers; other roles are refused.
• A courier's phone with a browser — the courier web app opens on it.

Limitations#

• Assignment is one-way. A courier cannot accept or decline an offered order — the dispatcher assigns, the courier delivers.
• There is no PIN confirmation of handover in the courier web app.
• The freelance courier network is not deployed. The network settings and the "Send to network" button are rendered, but on the backend this currently does nothing; your own delivery does not depend on it and works fully.
• Delivery-as-a-service providers (Wolt Drive and others) are verified on mocks; there are no live shipments.
• A courier's cash accountability with reconciliation in the cash shift is not closed: cash on delivery is accepted, but handing the money back to the till is tracked outside the system.
• Routes are built on a public demo service with no availability guarantees — worth knowing for critical routes.
• Courier-stage statuses and the channel-pause banner are not shown to guests everywhere — an open task.
• The section is one large window (queue, fleet, map, zones, settings), and our internal clarity review gives it 3 out of 5.

Troubleshooting#

The courier sees no orders. Check the employee's role and that the order is assigned to them: auto-assignment works by zone, and an order outside a zone will not be assigned.

An order did not reach delivery. The order type must be "delivery", the address must fall inside a zone, and the minimum must be met. If any of these fails, the order stays in the general list.

The guest cannot see tracking. Courier-stage statuses do not reach every storefront surface — a known limitation.

The "Send to network" button does nothing. That is correct: the freelance courier network is not deployed. Use your own couriers.

The delivery fee was calculated incorrectly. Check the order of zones: an address falls into the first matching one, and free delivery above an amount overrides the zone fee.

Related#

• Orders — delivery zones and fee setup
• Kitchen (KDS) — where "Ready for pickup" comes from
• Wolt and Glovo — delivery via aggregators
• WhatsApp orders — taking orders in a messenger

FAQ#

How is own delivery different from Wolt/Glovo?#

Aggregators charge a commission and provide their couriers; own delivery means your couriers and 0% commission. Many venues combine both: aggregators for new customers, own delivery for regulars. Orders from all channels land in one feed.

Does the courier need an app?#

No, a phone browser is enough. The courier signs in with their login and sees only the delivery screen.

Can the owner see who delivered an order?#

Yes — the order stores the courier, pickup time and delivery time. A delivery summary is available in Finance.