Glovo Integration

Connecting your restaurant to the Glovo platform to receive delivery orders.

1. Overview#

Glovo is the largest delivery platform in Southern Europe, Eastern Europe, and Central Asia (25+ countries). Integration with Meni allows you to:

• Sync the menu — changes in Meni are updated in Glovo
• Receive orders — orders from Glovo flow into the unified Meni system
• Manage the stop list — unavailable items are hidden in Glovo as well
• Unified analytics — Glovo data in a single dashboard

2. Requirements#

• A plan with the Glovo integration (Premium or above).
• An active Glovo partner account and access to its Manager Portal.
• The POS Vendor ID (remoteId) issued by Delivery Hero during onboarding.

The merchant does not enter partner API secrets: the platform-side integration handles those credentials. Glovo uses Delivery Hero’s integration middleware. Production activation must be arranged with Glovo.

3. Step-by-step setup#

Step 1. Get connection details from Glovo#

Ask your Glovo contact to activate the POS integration and supply the location’s remoteId and required onboarding details.

Step 2. Connect in Meni#

Open the Glovo card in App Store, choose the location in its configuration window and connect using the supplied identifier. Pass the displayed webhook URL to Glovo. A configured test mode lets you submit a test order; it does not establish a production connection.

Step 3. Send the menu#

• Send menu to Glovo pushes the catalog; Glovo processes it asynchronously and reports the result.
• Import menu from Glovo is available only in test mode. The production Delivery Hero integration does not provide reverse catalog import; maintain the source catalog in Meni and send it to Glovo.
• Sync log shows transfers and platform import errors.

Manual category mapping is not required: the catalog structure is transferred.

Step 4. Configure the channel#

Advanced settings include automatic stop-list updates, default preparation time and a percentage price markup. Orders join the shared Orders feed and KDS.

Virtual brands#

A ghost kitchen can send a subset of the menu to a separate Glovo location under another brand. Incoming orders carry the brand label.

4. Working with orders#

Order flow#

Guest orders in the Glovo app
       ↓
Order arrives in Meni (tagged 🟠 Glovo)
       ↓
Appears on the KDS screen
       ↓
Kitchen prepares → marks "Ready"
       ↓
Glovo receives the signal → courier (glovers) picks up

Glovo order specifics#

• Marked with an orange label 🟠
• The Glovo courier arrives at the readiness time you specify
• Glovo Express orders require preparation within 15 minutes
• You can reject an order with a reason

Statuses#

5. Pricing#

Separate prices for Glovo#

1. Menu → item → Channel pricing → Glovo
2. Set the price for Glovo (usually +20–30% to cover the commission)

Global markup#

Settings → Integrations → Glovo → Markup: +25%

💡 Glovo's commission is usually 20–35% depending on the contract and country.

6. Glovo promotions#

You can participate in Glovo promotions:

• Delivery discount — Glovo reduces the delivery fee
• 2 for 1 — configured via Glovo Manager
• Promo codes — created in the Glovo Manager Portal
• Glovo Prime — your restaurant appears in a selection for subscribers

Promotion data is displayed in Meni analytics.

7. Availability management#

• Glovo pause: button in the dashboard → pause for 30/60/120 min
• Schedule: separate working hours for Glovo
• Holidays: disable for specific dates
• Auto-pause: when the kitchen is overloaded (> N active orders)

8. Analytics#

Analytics → filter "Channel: Glovo":

• Orders: count, average check, conversion
• Popular items on Glovo
• Preparation time: average, median
• Glovo rating (if available via API)
• Comparison: Glovo vs direct orders vs Wolt

9. Glovo countries#

10. FAQ#

How do I connect multiple locations to Glovo?#

Each location in Meni is connected separately with its own Store ID. For chains, configure from the master account.

Glovo shows different prices — what should I do?#

Check the markup setting: Settings → Integrations → Glovo → Markup. Force sync: "Update menu in Glovo" button.

Can I use Glovo + Wolt + my own delivery?#

Yes. All channels work in parallel. Orders from different channels are color-labeled: 🟠 Glovo, 🟣 Wolt, 🔵 Direct.

11. Support#

• Glovo for Partners: managers.glovoapp.com → Help
• Meni: support@masamenu.tr → subject "Glovo integration"
• Glovo Partner API: developers.glovoapp.com

Related sections#

• Integrations — connecting external services.
• Orders — processing orders from every channel.
• Delivery — settings for your own delivery.
• Virtual brands — multiple brands in one kitchen.